“The Perfect E-Storm – emerging technology, enormous learner demand, enhanced pedagogy, and erased budgets – Part I: Storms #1 and #2″, Dr. Curtis J. Bonk, June 2004. http://www.publicationshare.com/part1.pdf
“Each day institutions of higher education are bombarded with news about unique electronic technologies that can be incorporated in teaching and learning.” (p. 3). “…it can be overwhelming for a professor to hear about a new technology that should be incorporated when she has already extensively experimented with a number of educational technologies.” (p. 4)
Oh, how these words ring true to me. I think this is even more true (5 years later since this article) today with all the web 2.0 technology tools available. With the demand for online learning continuing to increase, educational institutions want to set themselves apart from the rest and may think that more bells and whistles will do this. This is not necessarily true. Learners may not have the individual resources (computer capacity, adequate internet connection speed) necessary to accomplish the course competencies; and/or may become frustrated with being unable to utilize the various tools within a course that they do not complete that course and are left with a sour taste in their mouths. Conversely, not adding any relevant web 2.0 tools in a course to enhance student learning and interaction can leave the student with a “drab” learning experience. It is up to the instructor to design a course that utilizes the appropriate kinds of tools that will support learner success.
Educational institutions need to realize that having quality courses and providing learner and faculty support tools are key factors to success of their continued growth in the online learning world. If students aren’t happy with an experience in an online course, they will shop around for something better. Instructors need adequate support and training into designing and sustaining a quality learning experience. Students may need support in the areas of technology assistance and help with the tools (Help Desk, training sessions, tutorials, etc.). Online learners may also need assistance with time management skills and the commitment necessary for successful completion of online courses.
I have also found the following statement from the article to be true regarding online instruction over the last few years: “As learners are exposed to different online techniques and activities, they will demand more of their online instructors as well as the online systems they are forced to use.” (p. 20). When a student experiences a useful tool (e.g., podcasts) in an online course from one instructor, they will ask for the same from an instructor in another course. Faculty need to be willing to consider how these tools can improve the learning experience in the courses they teach.
So what have I learned? We can’t do it all, and we can’t do it all at once, but we can listen to our customers’ needs and suggestions to move forward in the continuous improvement of our online courses. Faculty need to support each other with “best practices” resources in this endeavor. The side benefit I have found is that this in turn will improve our own satisfaction with teaching online.
Tags: Add new tag, online, resources, technologies, technology, tools, training